Client:
A leading Healthcare Provider, UK
Date:
March 2025
Duration:
Two Months
Cost:
- -
How and what
we did
The client needed a mobile application to improve patient engagement by allowing them to access medical records, schedule appointments, and communicate with their doctors securely.
1. User Research & Journey Mapping:
We conducted interviews with patients and healthcare staff to understand pain points. We created user personas and journey maps, identifying key needs like simplicity (for less tech-savvy users) and clarity of medical information.
2. Wireframing & Prototyping:
We developed low-fidelity wireframes to structure the app's information architecture, followed by a high-fidelity, interactive prototype in Figma. The design prioritized a calm color palette, clear typography, and intuitive navigation.
3. Usability Testing & Handoff:
The prototype was tested with real users, leading to iterations that simplified the appointment booking flow. We delivered a comprehensive design system and all assets to the development team, ensuring a pixel-perfect build. The app received high user satisfaction scores for its ease of use.
